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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacy first
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our team will call you back, so make sure you stay near your phone.
Ways to book
- Request an urgent appointment online
- If you are unable to use the online form, then please telephone us on 01582 767 444 and a receptionist will complete this form for you.
Extended access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Routine appointments are for patients who need an appointment that is not an emergency, such as for a regular checkup. Our team will message or call you with the next steps or a booking date.
Ways to book
- Request an appointment online
- If you are unable to use the online form, then please telephone us on 01582 767 444 and a receptionist will complete this form for you.
Request a blood test
Depending who has requested for you to have the blood test will depend on where you need to have the test and how you can book it:
If requested by a member of the practice team:
You can have this test at either the Harpenden Memorial Hospital (Red House) or one of the West Herts Hospital Sites (St Albans City Hospital, Hemel Hempstead General Hospital or Watford General Hospital). Wherever you have your blood test, you will need to take the printed blood test form to your appointment.
How to book
Harpenden Memorial Hospital:
These appointments are booked by The Elms Medical Practice.
You will be sent a booking link. Please note there is no walk-in service and you will be turned away if you do not have an appointment.
West Herts Hospitals:
These appointments can be booked via the hospital online or by phone. This page also has directions to the phlebotomy clinic at all sites.
- Request a blood test online
- Telephone: 01727 897376
If requested by a specialist:
You will need to have the requested test taken at the hospital where you are seeing the specialist. This is because the result will need to be transported to their laboratory so that they receive the results, as it is their responsibility to interpret the results.
If you are asked to have a blood test at the Arndale House Blood Test Facility at the Luton and Dunstable Hospital, then please visit the Bedfordshire Hospitals website for details
Home visits
We are only able to offer home visits to patients who are housebound.
Please try to contact the Practice before 10am if you are housebound and think you may need a home visit. A GP will then phone you to gather more information before confirming the visit.
Telephone: 01582 767 444
We have a range of clinicians undertaking visits, including GPs, Physician Associates, Paramedics, Advanced Nurse Practitioners, and GPs-in-training.
In certain circumstances, you may be advised to call 999 instead of waiting for a home visit. Alternatively, you may be directed to another service (if felt to be more appropriate) such as District Nurses or Adult Care Services.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else. Missed appointments are automatically recorded on your medical record.
To cancel your appointment:
- Phone us on 01582 767 444 Option 2
- Reply CANCEL to your appointment reminder text message
Late for your appointment
Please try to be on time for your appointment. The Clinician may not be able to see you if you are late, in which case we will ask you to make another appointment.
All clinicians endeavour to run to time, but the nature of our work means that this is not always possible. On your arrival, we will inform you of any significant delay to your appointment. We appreciate your understanding and patience in these circumstances.
Further appointment information
Interpreter
If you require a telephone based interpreter please notify the receptionist and they will arrange this for you. If you require an interpreter to attend in person, please inform the receptionist when booking- we may need up to two weeks to organise this service.
Text reminder service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone number, and email address.
Chaperones
A chaperone can be provided to reassure and support both the patient and clinician.
Our chaperone guidance is designed to assist patients to make an informed choice about their examinations and consultations.
If you would like a chaperone present during your consultation, please either inform the receptionist when booking your appointment or when checking in or speak to the clinician at the start of your appointment.
Out of hours
Enhanced Access
The surgery offers enhanced hours through our Primary Care Network (PCN) new 'Standard Network Hours'. These appointments will be varied including young persons mental health, Covid vaccine clinics and you may need to attend another local practice.
Currently we do offer GP appointments at The Elms Medical Practice on:
- Monday evening from 6:30pm to 7:45pm
- Friday morning from 7am to 8am
All appointments at this time are pre-booked. Reception operates on a skeleton staff during this session, and general queries and appointment bookings cannot be accommodated.
Telephones and the main reception open at 8am and close at 6:30pm.
These appointments are especially beneficial to those patients who find daytime appointments difficult.
Local Walk-in-Centres
- 14-16 Chapel Street, Luton LU1 2SE. - Telephone: 01582 556 400
- Hemel Hempstead - Hillfield Road, HP2 4AD
- Welwyn Garden City - Howlands, AL7 4HQ
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.