Our Appointment System
We operate a Clinical Triage Appointment System which enables us to both maximise access for patients and ensure that we safely manage patient demand. All requests are assessed based on their clinical need to ensure that patients see the right clinician in an appropriate timescale thus ensuring faster care and better outcomes. As part of a PCN (Primary Care Network) we have access to a pool of specialist clinicians who can meet some patients’ needs more appropriately and more quickly than a doctor.
All patients requesting an appointment are asked to complete the online request form on the Elms website homepage. For those without access to the website or who walk into the Surgery, we are happy to complete the form on their behalf. All Online Requests are reviewed by our triage team, which includes a GP. In most cases we respond to requests on the same day, but we will respond to all requests within two working days. In some cases, we may contact you for more information to help us decide on an appropriate course of action.
The Online Request System can be used for administrative requests to the practice such as, repeat prescriptions, blood test results, scan results, referrals. This cuts down the need for you to wait on the telephone and frees up the phone lines for urgent calls, improving telephone access for patients who require immediate advice.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.
Contact Us Online
Instead of calling the Practice by phone why not try our online system? No need to register or login, simply click here to make your request or enquiry and we will get back to you within two working days
This service is open 06.30-17.00 Monday to Friday.
To view a video on how to use our online contact form click here.