AppointmentsAppointments

Due to the ongoing situation with Coronavirus, we are continually making changes and taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

Covid has changed how all practices access their GP which has led to the high use of remote consultations in Primary Care. We are not replacing face to face appointments with this and be assured that if a face to face appointment is required you will be offered one by the GP. Many patients have found the telephone and video consultation an extremely convenient and flexible way to access medical advice and treatment. In order to protect our patients and staff and we are asking our patients support with this.

We are currently operating a mainly GP telephone consultation appointment system however face to face appointments are available if required. Once a patient has spoken to a GP or nurse to discuss their condition, the clinician may deem it necessary for a face to face appointment and patients will be invited to come in to the surgery for a further consultation. The number of appointments available are reduced at this current time due to the length of time each appointment takes, as each consulting room and touchable surfaces have to be deep cleaned in between each patient seen or entering the building. We also continue to follow strict NHSE guidance and in line with this we have had to reduce the footfall into the practice, ensuring we keep our patients and staff safe through this pandemic. This has meant limiting our face to face contacts whenever possible to help stop the spread of Coronavirus. 

If you are asked to come into the surgery, please remember to wear a face covering. Measures are in place to keep patients safe from infection during their visit. Covid guidance

Nurse face to face appointments are available to book directly. This includes Baby clinic appointments on a Tuesday morning, childhood immunisations, smear tests, dressings that cannot be done at home, blood tests, regular injections and ear syringing (if safe to do so).

Throughout the Covid Pandemic we have remained open for our patients and this remains so despite at times having members of staff on self-isolation.

To help free up our phone lines for our vulnerable, or those without access to the internet or those needing to speak to a clinician urgently we are asking our patients, where possible, to use our ONLINE CONSULTATION SERVICE. Our patients do not have to register for this service, simply click on the link above or on our home page and start using. A clinician reads and assesses all your ONLINE CONSULTATION queries and a GP, Nurse, Paramedic or another appropriate member of the team will respond either by phone, email, video or where necessary a safe face to face consultation. We aim to respond within 2 working days. This is not a same day service. You can use ONLINE CONSULT to request appointments, blood tests, results, Med3 certificates, general advice, indeed everything that you would normally call the surgery for. The service also has a host of self-help and advice.

Please, where possible, use the ONLINE CONSULT especially during this Tier 3 period as by doing so it will enable the elderly, vulnerable, the very poorly and those without access to the internet, to be able to phone and get help quickly.

If you need a same day urgent appointment, or have an urgent enquiry or if you simply wish to speak to a Receptionist, please telephone 01582 767 444 and reception staff will be there to help.

We have routine bookable telephone appointments Monday to Friday from 08:00 until 12:00 and 14:30 until 18:30 with doctors, nurses, physician assistant and health care assistants.

A % of telephone appointments are available to book online however during the pandemic this is limited. Once you have registered as a patient at the practice patients can register for our online services. Please go to our online Services page on this website for more details.

Please be aware we may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.

Please ask a receptionist to organise a translator if one is required for your appointment.

If you wish to use our online services please either register for 'Patient Access'  or download the NHS App.

Please click on the following link for information about Patient Access Patient Access Guide

Here is a video explaining how to contact your GP remotely, please click on this link: Remote Consultations

Urgent Appointments

We take into account that not all illnesses are planned. We therefore have same day urgent telephone appointments available in the morning and in the afternoon. Please ring at 08:00 to request a morning appointment and ring at 12:00 for an afternoon appointment. The morning GP appointments start at 09:30 and are booked in call order. The afternoon GP appointments start at 15:30 and are also booked in call order.

As you can imagine 08:00 and 12:00 can be very busy times on the surgery phones and although we have 5 receptionists answering the calls sometimes this can incur a delay in getting to your call. 20-25 minutes wait on the phone is not unusual when dealing with the huge volume of calls we are presently dealing with.

If calling for a routine telephone appointment or for general advice, please do not call first thing in a morning to allow for those in need of more urgent care to get through quickly.

Extended Hours

The surgery continues to offer extended hours on:

  • Monday evening to 20:00 
  • Friday morning from 07:00 
  • Every 3rd Saturday morning

These are all telephone consultation appointments only and are especially beneficial to those patients who find daytime appointments difficult. Our patients can book these times over the phone in advance only.

The general surgery phone is not open during these extended hours.

Late Arrival for Appointments

If a patient is late for a routine appointment, it is practice policy to ask the patient to make another appointment, however, the doctor or nurse may still see you if time allows.

The Elms Medical Practice is a busy one and time-keeping is essential if we are to provide patients with the service they expect. We do ask for your patience if the health care professional you have an appointment with is running late.

We endeavour to run to time but the nature of our work does not always allow this to be possible.

Chaperones

A chaperone is there for the patient and clinician for reassurance and support.

This policy is designed to assist patients to make an informed choice about their examinations and consultations.

If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in or advise the clinician you are consulting with.

Download Policy Here

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Test Results

Telephone 01582 767444 and select option 3, please telephone after 14:15 pm and our Reception staff will help you. Please allow one week for blood test results and three weeks for x-ray and ultrasound results.

Telephones

Please be aware that calls may be recorded for training and monitoring purposes

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