We constantly review our service and welcome any suggestions that help us to provide an efficient service. We will investigate complaints appropriately. Please ask reception staff for a copy of our patient information leaflet; practice complaints procedure.

Please communicate a complaint in writing to Mrs Jo Adams, Practice Manager.

We aim to acknowledge your complaint within two working days and to have looked into your complaint within ten working days from the date we received it.
 

SUGGESTIONS/COMPLAINTS With regard to Out of hours services

Please communicate directly with the PCT who are responsible for the out or hours services.

Informal suggestions and complaints should be addressed to the Patient Advice and Liaison Service (PALS) at the PCT address and contact details below.

Formal suggestions and complaints should be addressed to the Complaints Manager at the PCT address and contact details below:

West Hertfordshire Primary Care Trust
Waverley Road, St Albans
Hertfordshire AL3 5TL
Tel. 01727831219
Fax. 01727 812686

Informal and formal suggestions and complaints can be addressed to the manager at STARDOC if appropriate at the following address:

Ms Sarah Hill
STARDOC Manager
c/o The Lodge Surgery
Normandy Road, St Albans
Hertfordshire AL3 5NP
Tel. 01727 854179
Fax.01727 897450