We constantly review our service and welcome any suggestions that help us to provide an efficient service. We will investigate complaints appropriately. Please ask reception staff for a copy of our patient information leaflet; practice complaints procedure.

Please communicate a complaint in writing to Miss Sarah Brindley, Practice Manager.

We aim to acknowledge your complaint within two working days and to have looked into your complaint within ten working days from the date we received it.
 

SUGGESTIONS/COMPLAINTS With regard to Out of hours services

Please communicate directly with the PCT who are responsible for the out or hours services.

Informal suggestions and complaints should be addressed to the Patient Advice and Liaison Service (PALS) at the PCT address and contact details below.

Formal suggestions and complaints should be addressed to the Complaints Manager at the PCT address and contact details below:

Kate Golder
West Herts Primary Care Trust
Charter House
Parkway
Welwyn Garden City
Herts
AL8 6JL
Tel 01707 369702