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SUGGESTIONS/COMPLAINTS With regard to
The Medical Practice |
We constantly review our service and
welcome any suggestions that help us
to provide an efficient service. We
will investigate complaints
appropriately. Please ask reception
staff for a copy of our patient
information leaflet; practice
complaints procedure.
Please communicate
a complaint in writing to Mrs Jo
Adams, Practice Manager.
We aim to acknowledge your complaint
within two working days and to have
looked into your complaint within
ten working days from the date we
received it.
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SUGGESTIONS/COMPLAINTS With
regard to Out of hours
services |
Please communicate directly with the
PCT who are responsible for the out
or hours services.
Informal suggestions and complaints
should be addressed to the Patient
Advice and Liaison Service (PALS) at
the PCT address and contact details
below.
Formal suggestions and complaints
should be addressed to the
Complaints Manager at the PCT
address and contact details below:
West Hertfordshire Primary Care
Trust
Waverley Road, St Albans
Hertfordshire AL3 5TL
Tel. 01727831219
Fax. 01727 812686
Informal and formal suggestions and
complaints can be addressed to the
manager at STARDOC if appropriate at
the following address:
Ms Sarah Hill
STARDOC Manager
c/o The Lodge Surgery
Normandy Road, St Albans
Hertfordshire AL3 5NP
Tel. 01727 854179
Fax.01727 897450
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