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Telephone 01582 767 444 and
reception staff will help you.
We
have routine bookable appointments
Monday to Friday from 8am until 12
midday and 14.30pm until 18.30pm
with doctors, nurses and
health care assistants.
Telephone
consultations are also available
every day.
The surgery offers extended hours
on:
Thursday evening to 8pm
Friday morning from 7am
Every 3rd Saturday morning
These appointments are especially
beneficial to those patients who
find daytime appointments difficult.
The general surgery phone is not
open during these extended hours.
We take into account that not all
illnesses are planned. We therefore
have same day urgent appointments
available in the morning and in the
afternoon. Please ring at 8am to
request a morning appointment and
ring at 12pm for an afternoon
appointment. The morning GP
appointments start at 9.30 am and
are booked in call order. The
afternoon GP appointments start at
3.30pm and are also booked in call
order.
As you can imagine 8am and 12pm can
be very busy times on the surgery
phones and although we have 5
receptionists answering the calls
sometimes this can incur a delay in
getting to your call.
If calling for a routine appointment
it is therefore advised not to call
at these times.
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Cancellation
of appointments |
In the event that you no longer
require a routine appointment please
contact us at the earliest opportunity to cancel so that the
appointment becomes available to
another patient. You can cancel via telephone or using our
online form.
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Late
arrivals for appointments |
If a patient is late
for a routine appointment, it is
practice policy to ask the patient
to make another appointment,
however, the doctor or nurse may
still see you if time allows.
The Elms Medical
Practice is a busy one and
time-keeping is essential if we are
to provide patients with the service
they expect. We do ask for your
patience if the health care
professional you have an appointment
with is running late.
We endeavour to run to time but the
nature of our work does not always
allow this to be possible.
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